Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer with our own factory. We have independent R&D, production, and sales teams.
What’s your MOQ?
Our MOQ is 1 unit for sample orders. We also offer competitive prices for bulk orders.
Do you accept customization?
Yes. OEM & ODM are welcome. We can customize the logo, color, body style, packaging, and other details as per your request.
What’s your delivery time?
Sample orders take 3-10 working days, while bulk orders take 15-25 working days, depending on quantity and customization.
Do you provide a warranty?
Yes. We provide a 24-month warranty for the frame, engine, and motor. The battery, plastic, and other parts come with a 12-month warranty.
Can you provide certificates?
Yes, we can provide CE, EEC, CO, and other related documents as required.